Program Coordinator

Summary

The Program Coordinator is a 30-hour a week (with full-time potential) administrative position that provides programmatic support to VCI’s two program areas: the VCI Academy and the VCI Agency.

The VCI Academy offers interpreter training four to five times per year and is focused on building an interpreter workforce in New Mexico that is skilled in cross-cultural communications to facilitate understanding between individuals who don’t share the same language. The work associated with the VCI Academy is cyclical and carried out before classes start by providing support during the course registration process.

VCI Academy tasks may include but are not limited to:

  • Assist VCI students during registrations by processing registration forms, creating hardcopy files and ensure that all required paperwork is incorporated in each student files.
  • Manage and maintain program participants’ records both electronic and hardcopy
  • Assist the VCI Director and/or VCI Trainer in scheduling students’ assessments
  • Review and process all completed training registration forms, incorporating all program registrants’ information in Excel database to be used in several aspects of the trainings and on-going student contact
  • Maintain graduate master database
  • Maintain follow up communications both by email and phone with VCI Director, program participants, graduates and partner organizations

The VCI Agency offers language services in interpretation (spoken languages) and translation (written language) including on-site, over the phone and online interpretation, document translation and training service provider staff to assist them in becoming familiar with how to use the services. The work associated with the VCI Agency will encompass the majority of the tasks and responsibilities of the Program Coordinator. The Program Coordinator is not responsible for delivering the staff trainings.

VCI Agency tasks may include but are not limited to:

  • Manage the day to day operations of the VCI Agency, maintain office daily procedures, language services database, hardcopy files and records for invoicing
  • Provide effective follow up and fast response to the VCI Agency clients’ service requests in all service areas: on-site interpretation, telephonic interpretation, written translation and language testing
  • Work with translators and coordinate with translation services for written language assignments
  • Coordinate and schedule with VCI interpreters for the on-site or online interpretation sessions
  • Gather and prepare monthly client service reports for billing purposes
  • Maintain and manage Google forms
  • Be familiar with and update VCI’s Operations Manual as needed
  • Work closely with VCI Director on program coordination
  • Other tasks as needed

Qualifications

  • Bilingual English and Spanish
  • Has a minimum of two years’ experience working in an administrative or program coordination role
  • Holds a high school diploma, GED or technical certificate
  • Has excellent writing and communication skills
  • Is an organized self-starter that can manage several detailed tasks with ability to prioritize
  • Understands the diversity of New Mexico’s community and committed to developing an interpreter workforce
  • Familiarity of New Mexico based community service organizations desired
  • Interpreter experience preferred
  • High level of computer skills required – MS Office (Word, Excel, Outlook, Power Point), Adobe Acrobat, web research, Google Forms.

Compensation

Between $24 to $26 per hour, depending on experience. Other benefits include earned paid time off, paid holidays, flexible scheduling, remote work, health benefit stipend and other reimbursements.

To Apply

Submit cover letter and resume to:

Cecilia Portal, Founder and Executive Director, director@vcinm.org

No phone calls please.